HASAN, Abdulla Al-Towfiq; ISLAM, Rakibul; HASAN, Mahamudul; HAYDAR, Ali. Measuring the effect of internet banking service quality on customer retention: the mediating role of customer satisfaction. Journal of Business Studies, Bangladesh, v. 13, n. 2, p. 44–59, 2023. DOI: 10.68117/jbs.2023.v13i2.a3. Disponível em: https://journal.ru.ac.bd/business/article/view/2023.v13i2.a3.. Acesso em: 27 sep. 2026.