Exploring Conflict Dynamics and Management in the Telecommunication Industry in Bangladesh: A Qualitative Approach

Abstract

The objectives of this paper are to identify the key sources and manifestations of conflict among stakeholders within the telecommunication industry of Bangladesh, and to explore the strategies and approaches employed for conflict management and resolution within the industry. This research employs a qualitative approach to achieve these objectives. Employing the interpretive paradigm, this method contributes to both the exploration and confirmation of key variables. Data were collected from 20 respondents using focus group discussions and in-depth interviews, employing purposive sampling techniques. Thematic analysis was used for data analysis. The study uncovered sources of conflict arising from interactions between employees and management, as well as the methods employed to manage conflict within the industry and their implications. The outcomes of this study may help practitioners identify appropriate conflict management styles. Additionally, this research could make a substantial contribution to existing literature by aiding future scholars in further research on organizational conflict and its management.